Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: October 28, 2025
Effective Date: October 28, 2025
Information We Collect
When you use our moving services, we may collect the following types of information:
- Personal Information: Name, address, phone number, email address
- Moving Details: Origin and destination addresses, moving date, inventory details
- Payment Information: Billing address, payment method details (processed securely)
- Communication Records: Phone calls, emails, and messages for service quality
How We Use Your Information
We use your personal information for the following purposes:
- Providing moving services and customer support
- Scheduling and coordinating your move
- Processing payments and billing
- Communicating about your service
- Improving our services and customer experience
- Complying with legal requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us provide our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or transfer of assets
Data Security
We implement appropriate security measures to protect your personal information:
- Secure data transmission using SSL encryption
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure storage of physical and digital records
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
Cookies and Website Data
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Moving records are typically retained for 7 years for business and legal purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
Company Information
This privacy policy is issued by:
NorthMoving.ca
5 Defries Street
Toronto, ON M5A 0W7
Canada
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
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